Analysis of the Results of the 2020 Manado City Data Needs Survey

The Central Bureau of Statistics (BPS) is committed to providing quality statistical data for all parties. Therefore, the Data Needs Survey (SKD) was held to identify the level of customer needs and satisfaction. SKD 2020 is implemented by all Integrated Statistics Service units of Central BPS, Provincial BPS, and Regency / City BPS. The results of the 2020 SKD were analyzed using several analysis methods, namely cross tabulation analysis, gap analysis, and Importance and Performance Analysis (IPA). SKD 2020 data processing is carried out to obtain information about data needs, the Consumer Satisfaction Index (IKK), and Main Performance Indicators (IKU).